Privacy Policy
| |
1 Privacy Policy Detail
Housecomms understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.housecomms.com .We will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested.
Our Site is owned and operated by Housecomms Ltd. Housecomms Ltd is registered in England under company number 13331546.
Registered address: 43 Second Avenue, Grantham, Lincolnshire, NG31 9TP
Data Protection Officer: Alex House.
Email address: info@housecomms.com.
Telephone number: 07468501492.
Postal address: 43 Second Avenue, Grantham, Lincolnshire, NG31 9TP.
1.2 What Does This Policy Cover?
This Privacy Policy applies only to your use of our Website. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
1.3 What Is My Personal Data?
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
1.4 What Are My Rights
Under the Data Protection Legislation, you have the following rights, which [we] OR [I] will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you
can always contact us to find out more or to ask any questions using the details in Part 1.12.
b) The right to access the personal data we hold about you. Part 1.11 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in
Part 1.12 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the
details in Part 1.12 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to
withdraw that consent at any time.
h) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the
performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with
another service or business in many cases.
i) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
j) For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided
in Part 1.12.
k) It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us
informed as long as we have that data.
l) Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
m) If you have any cause for complaint about [our] OR [my] use of your personal data, you have the right to lodge a complaint with the Information
Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details
in Part 1.12.
1.5 What Data Do You Collect and How?
Depending upon your use of Our Site, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. We do not collect any ‘special category’ or ‘sensitive’ personal data, personal data relating to children or data relating to criminal convictions and/or offences.
How We Collect the Data
Identity Information including data collected, e.g., name, title, date of birth, gender.
The contact us section of the Website
Contact information including business addresses, business email address, telephone numbers, business social media usernames
The contact us section of the Website
Business information including insert data collected, e.g., business name, job title, profession.
The contact us section of the Website
1.6 How Do You Use My Personal Data?
Under the Data Protection Legislation, wemust always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:
What We Do
What Data We Use
Our Lawful Basis
Administering our business.
Information relating to quotations invoicing or other formal documentation required to deliver our services
Maintaining administrative integrity between the client and Housecomms
Supplying our products services to you.
Information relating to the supplying of products or services or other formal documentation required to deliver our services
Maintaining service delivery integrity between the client and Housecomms
Personalising and tailoring our products and/or services for you.
Information relating to the supplying of products or services or other formal documentation required to deliver our services
Maintaining service delivery integrity between the client and Housecomms
Communicating with you, the client.
Communication information including telephone numbers , email addresses, website portals , SIP usernames social media usernames
Maintaining communications integrity between the client and Housecomms
Supplying you with information by email and/or post regarding our business together along with information We have regarding our availability to provide further services
Communication information including telephone numbers, email addresses, website portals , SIP usernames social media usernames. Postal addresses and landline or freephone telephone numbers
Maintaining communications integrity between the client and Housecomms
With your permission and where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message and post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 1.12.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
1.7 How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
Type of Data
How Long We Keep It
Identity Information including data collected, e.g., name, title, date of birth, gender.
We will keep it for no longer than is necessary for the purposes for which it was processed
Contact information including business addresses, business email address, telephone numbers, business social media usernames
We will keep it for no longer than is necessary for the purposes for which it was processed
Business information including insert data collected, e.g., business name, job title, profession
We will keep it for no longer than is necessary for the purposes for which it was processed
1.8 How and Where Do You Store or Transfer My Personal Data?
We will only store your personal data or store some of your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.
We will use specific approved contracts which ensure the same levels of personal data protection that apply under the Data Protection Legislation. For further information, please refer to the Information Commissioner’s Office.
Please contact us using the details below in Part 1.12 for further information about the particular data protection safeguard[s] used by us.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
I. limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and
ensuring that they are subject to duties of confidentiality;
II. procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to,
your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so.
1.9 Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to the following exception[s].
If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
If you give us instruction to share your personal data.
If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 1.8.
If any personal data is transferred outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 1.8.
If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
1.10 Can I Withhold Information?
You may access to Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
1.11 How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 1.12. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within a one-month period and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Alex House):
Email address:info@housecomms.com
Telephone number:07468501492
Postal Address:43 Second Avenue gantham Ng31 9TP
1.13 Changes to this Privacy Policy
We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 05/01/2024.